Shipping Policy

This Shipping Policy outlines how and when orders placed on Zenthorex.com are processed and delivered. The store is operated by AERATERRA LLC, located at 271 W. Short St Ste 410 #2112, Lexington, Kentucky 40507, United States. For shipping-related questions, please contact us at contact@aeraterra.shop.

Order Processing Time

Orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. During periods of high demand, processing time may be slightly extended.

Estimated Delivery Times

Shipping times depend on the delivery destination. Orders within Europe typically arrive in 3 to 7 business days, while international orders may take between 7 to 21 business days. These timeframes are estimates and do not include processing time.

Shipping Charges

Shipping costs are calculated at checkout based on the delivery address, package weight, and shipping method. The final shipping fee will be displayed before payment is completed.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your package’s status through the courier’s website. Tracking information may take up to 48 hours to update.

Customs and Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the customer’s responsibility and are not included in the shipping or product price.

Delivery Delays

Delivery delays may occur due to external factors such as customs processing, weather conditions, or courier disruptions. While we do our best to ensure timely delivery, we are not responsible for delays beyond our control.

Address Accuracy

Please ensure that all shipping information is accurate at the time of ordering. AERATERRA LLC is not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

If your tracking information shows that a package was delivered but you did not receive it, please contact us immediately at contact@aeraterra.shop. We will assist in locating the package or determining the next steps.

Undeliverable Packages

Packages that are returned to us as undeliverable or unclaimed will be held until we receive updated shipping instructions. Reshipping fees may apply in such cases.

Contact Information

If you have questions about your shipment, tracking details, or delivery concerns, please email us at contact@aeraterra.shop. Our support team typically responds within 24 to 48 business hours.