Returns And Refunds

This policy outlines the conditions under which returns and refunds are accepted for purchases made on Zenthorex.com. The website is operated by AERATERRA LLC, located at 271 W. Short St Ste 410 #2112, Lexington, Kentucky 40507, United States. For assistance, you can reach us at contact@aeraterra.shop.

Return Eligibility

You may return items within 30 days of receiving your order. To be eligible, products must be unused, in their original packaging, and in the same condition as received. A valid proof of purchase such as your order number is required.

Non-Returnable Items

Some items are not eligible for return, including final sale products, personal care items, customized goods, digital downloads, and perishable goods. These exceptions will be clearly stated on the product page.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must notify us within 7 days of delivery. Include your order number and clear photos of the item and packaging. Once verified, we will send a replacement or issue a refund.

Refund Process

Once your return is received and inspected, you will receive a confirmation email. If the return is approved, your refund will be issued to your original payment method within 5 to 10 business days. Processing time may vary depending on your payment provider.

Exchanges

We do not offer direct exchanges. If you want a different product, you must return the original item for a refund and place a new order separately.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect. In qualifying cases, we may provide a prepaid return label. Please contact us before sending anything back.

How to Start a Return

To begin the return process, email us at contact@aeraterra.shop with your order number, reason for the return, and photos if applicable. Our team will respond with instructions on how to proceed.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check with your bank or credit card provider. If it still hasn’t appeared, contact us at contact@aeraterra.shop so we can assist you further.