FAQ

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure online payment options available at checkout. All payments are encrypted and securely processed.

How long does it take to process an order?

Orders are processed within 1 to 3 business days after payment is confirmed. Once your order is shipped, you will receive an email with tracking information.

When will I receive my order?

Delivery times vary based on your location. Orders within Europe usually arrive within 3 to 7 business days. International orders may take 7 to 21 business days to arrive, depending on customs and local carriers.

Can I track my order?

Yes. Once your order ships, a tracking number will be sent to your email. You can use this number to check the delivery status on the courier’s website.

Do you offer international shipping?

Yes, we ship worldwide. International customers should note that additional customs or import fees may apply, which are the responsibility of the buyer.

Can I cancel or modify my order?

Orders can only be modified or canceled if they have not yet been processed or shipped. If you need to make changes, contact us as soon as possible at contact@aeraterra.shop.

What if my item arrives damaged or defective?

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and photos of the issue. We will arrange a replacement or refund after review.

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. For full details, refer to our Returns and Refunds Policy or contact our support team to begin a return.